Terms & Conditions — ongbd Online Casino Bangladesh

Section 1

Definitions

The following terms carry specific meanings throughout this document. Where the context requires, references to the singular include the plural and vice versa, and references to any gender include all genders.

Section 2

Acceptance of Terms

By accessing the ongbd platform, creating an account, making a deposit, placing a bet, or using any feature of the platform in any capacity, you confirm that you have read these Terms & Conditions in full, that you understand them, and that you agree to be bound by them without reservation.

These Terms & Conditions constitute a legally binding agreement between you and ongbd. If you do not agree with any part of these terms, you must immediately cease using the platform and, if applicable, close your account by contacting the support team.

These Terms & Conditions should be read in conjunction with ongbd's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and the platform. In the event of any conflict between these Terms & Conditions and a specific promotion's terms, the specific promotion's terms shall take precedence for that promotion only.

Section 3

Eligibility & Age Restriction

Access to and use of the ongbd platform is subject to the following eligibility requirements. Players who do not satisfy all of these requirements are strictly prohibited from registering an account or using any service on the platform.

• Age: You must be 18 years of age or older. ongbd enforces a strict minimum age of 18 years and conducts identity verification before processing any withdrawal. Accounts found to belong to players under the age of 18 will be immediately and permanently closed, and any balance held will be subject to ongbd's underage account closure policy.
• Residency: The platform is designed and targeted specifically at players based in Bangladesh. By registering, you confirm that you are accessing the platform from a location where online gambling is not explicitly prohibited under local laws applicable to you personally.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons who are legally prohibited from entering contracts may not register an account.
• Single Account: Each player is entitled to register one account only. Operating multiple accounts, whether under the same identity or through the use of different personal details, is strictly prohibited and will result in all associated accounts being closed.
• Self-Excluded Players: Players who have activated a self-exclusion period on their ongbd account, or who have voluntarily registered with any third-party self-exclusion programme, must not attempt to register a new account or circumvent the exclusion in any manner.
• Staff Exclusion: Employees, contractors, agents, and immediate family members of individuals working directly on the ongbd platform are not permitted to hold active player accounts or participate in any promotional offer.

Section 4

Account Registration & Security

To access real-money games, place bets, make deposits, and request withdrawals on ongbd, you are required to register a personal account. The registration process is completed through the ongbd Login page and requires submission of the following accurate and truthful information:

• Full legal name as it appears on your national identity document (NID), passport, or birth certificate.
• Valid Bangladeshi mobile phone number capable of receiving SMS OTP verification codes.
• Date of birth confirming you are 18 years of age or older.
• A secure password of your own choosing that meets the platform's minimum strength requirements.

Account Security Obligations: You are solely responsible for maintaining the confidentiality of your account credentials. ongbd will never ask for your password through any channel. Any bet placed or transaction initiated from your account while you are logged in is your responsibility, regardless of whether the action was taken by you personally. You must notify [email protected] immediately if you suspect unauthorised access to your account.

KYC Verification: Before your first withdrawal is processed, ongbd will request copies of valid identity documents to verify your name, date of birth, and ownership of the payment method used for deposits. Acceptable documents include the Bangladesh National ID (NID), a valid passport, or a birth certificate accompanied by a government-issued photo ID. KYC verification may also be triggered at any subsequent point at ongbd's reasonable discretion.

Accuracy of Information: All information provided during registration and KYC must be truthful, complete, and kept up to date. Providing false or misleading information constitutes a material breach of these Terms & Conditions and will result in immediate account closure and forfeiture of any balance held at the time of closure.

Section 5

Deposits & Withdrawals

All financial transactions on ongbd are conducted exclusively in Bangladeshi Taka (৳). ongbd does not accept foreign currency and does not apply currency conversion charges. The following payment methods are supported for deposits and withdrawals:

Minimum Deposit: The minimum single deposit amount is ৳200. There is no maximum deposit limit imposed by ongbd, though individual payment providers may apply their own transaction limits.

Minimum Withdrawal: The minimum single withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.

Withdrawal Processing: Withdrawal requests are reviewed by the ongbd payments team and processed in the order received. For fully KYC-verified accounts, bKash and Nagad withdrawals are typically processed within 15 minutes of approval during operational hours. Bank transfer withdrawals may take 1–3 business days depending on the receiving institution.

Source of Funds: ongbd reserves the right to request evidence of the source of funds deposited into a player account where the volume or pattern of deposits gives reasonable cause for concern. Failure to provide satisfactory documentation within the specified timeframe may result in withdrawal processing being placed on hold pending review.

Payment Method Matching: Withdrawals will ordinarily be returned to the same payment method used for the most recent deposit. ongbd may require verification of payment method ownership before processing a withdrawal to a newly added or previously unused method.

Section 6

Bonus & Promotion Terms

ongbd offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spin awards, cricket betting promotions, and seasonal offers tied to events such as BPL, T20 World Cup, Pohela Boishakh, and Eid. All bonuses are subject to the following general conditions unless a specific promotion's published terms expressly state otherwise.

1. Eligibility: Bonuses are available to registered players who meet the eligibility criteria stated in the relevant promotion. Welcome bonuses are available to first-time depositors only. Players may not claim the same welcome bonus more than once by registering additional accounts.
2. Wagering Requirements: Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier is stated on each promotion's dedicated terms page. Unless otherwise specified, the standard wagering requirement on ongbd welcome bonuses is 30 times (30x) the bonus amount.
3. Minimum Odds: Where a bonus is associated with sports betting or cricket markets, qualifying bets must typically be placed at minimum odds of 1.50 (decimal) or greater. Bets placed at odds below the stated minimum will not count toward wagering requirement completion.
4. Game Contribution: Not all games contribute equally toward wagering requirements. As a general guide, live casino games may contribute at a reduced rate (commonly 10%) and certain excluded games may contribute 0%. Full game contribution rates are published on the ongbd bonus terms page.
5. Bonus Expiry: Bonus funds and any associated free spins expire if wagering requirements are not completed within the stated validity period, which is typically 7 days from the date the bonus is credited unless a promotion states otherwise. Expired bonus funds are automatically removed from the account balance.
6. Maximum Bonus Win: Unless a promotion explicitly states an unlimited win cap, maximum winnings derived from free spin bonuses are capped at ৳10,000 per bonus allocation. Winnings exceeding this cap will be removed at the point of wagering requirement completion.
7. Withdrawal During Wagering: If a withdrawal is requested while bonus funds are active in the account, the platform may cancel any pending bonus balance before processing the withdrawal of real money funds. Players will be notified of this in the withdrawal confirmation interface.
8. Abuse Prevention: ongbd reserves the right to withhold, cancel, or reverse any bonus or associated winnings where there is evidence of bonus abuse, arbitrage betting, collusion, or any attempt to exploit promotional offers contrary to their intended purpose. Accounts found to be engaging in such behaviour may be closed.

Section 7

User Obligations & Prohibited Conduct

Players are expected to use the ongbd platform in good faith and in compliance with these Terms & Conditions at all times. The following conduct is strictly prohibited and may result in immediate account suspension or permanent closure, forfeiture of balances, and reporting to relevant authorities where legally required.

Section 8

Intellectual Property

All content, design elements, software, text, graphics, logos, icons, game interfaces, and audiovisual elements available on the ongbd platform are either owned by ongbd or licensed to ongbd by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All intellectual property rights are reserved.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial recreational purposes only. This licence does not include any right to copy, reproduce, modify, distribute, publicly display, create derivative works from, or commercially exploit any content found on the platform without prior written permission from ongbd.

The ongbd name, wordmark, and any associated logos or brand identifiers are proprietary to the platform. Use of these identifiers in any context outside of referencing ongbd as a service — including in social media posts, affiliate marketing, or any commercial context — requires prior written approval.

Game content streamed or displayed through the platform (including live dealer video feeds, slot game artwork, and crash game interfaces) is subject to the intellectual property rights of the respective game studio or provider and is governed separately by those providers' own licensing arrangements with ongbd. Players acquire no rights in this content beyond the right to view it as part of normal gameplay.

Section 9

Limitation of Liability

To the maximum extent permitted by applicable law, ongbd's total aggregate liability to any player arising from or in connection with the use of the platform — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the total amount deposited by that player into their ongbd account in the 30-day period immediately preceding the event giving rise to the claim.

ongbd does not accept liability for any of the following:

• Losses arising from internet or network connectivity failures, including dropped connections during in-play betting or live casino rounds, provided that ongbd's systems were functioning correctly at the time.
• Losses arising from a player's failure to maintain the security of their account credentials, including losses resulting from unauthorised access by a third party.
• Indirect, consequential, special, or punitive damages of any nature, including loss of profits, loss of data, or loss of opportunity, even if ongbd has been advised of the possibility of such damages.
• Errors or omissions in game results produced by certified third-party random number generators (RNGs) operated by licensed game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including bKash, Nagad, Rocket, Upay, or any banking institution.
• Any tax liability arising from winnings, which remains the sole responsibility of the player in accordance with applicable Bangladeshi tax law.

Nothing in these Terms & Conditions operates to exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

Section 10

Account Suspension & Closure

ongbd reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice where there is reasonable cause to believe that any of the following circumstances apply:

• The player has breached any provision of these Terms & Conditions, the Privacy Policy, or the Responsible Gaming Policy.
• The player has provided false, inaccurate, or fraudulent information during registration or KYC verification.
• The account is suspected of being used for money laundering, fraud, collusion, or any other unlawful purpose.
• The player has failed to complete KYC verification within the required timeframe following a formal request from the compliance team.
• The account belongs to a person under the age of 18, regardless of whether this was disclosed at the time of registration.
• Continued operation of the account presents a regulatory, legal, or reputational risk to the platform.

Voluntary Closure: Players may request the closure of their own account at any time by contacting the ongbd support team at [email protected]. Upon voluntary closure, any verified real money balance remaining in the account will be returned to the player's registered payment method after the completion of standard KYC checks, provided no outstanding disputes or investigations are pending.

Effect of Closure: Upon account closure — whether voluntary or initiated by ongbd — all pending bets will be settled in accordance with the standard settlement rules applicable at the time the bets were placed. Bonus funds remaining in the account at the point of closure are non-refundable and will be voided in their entirety.

Self-Exclusion as Closure: Players who activate permanent self-exclusion through the responsible gaming tools in their account dashboard, or who request permanent self-exclusion via support, will have their account closed on a permanent basis. Such closures are irreversible. See the ongbd Responsible Gaming page for full details of the self-exclusion process.

Section 11

Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable law. ongbd operates a platform targeted at the Bangladesh market and operates in accordance with the framework of laws applicable to online gaming services serving Bangladeshi players.

Dispute Resolution — Informal Stage: In the first instance, players who wish to raise a dispute are encouraged to contact the ongbd support team at [email protected] with full details of the complaint. The support team will acknowledge the complaint within 24 hours and endeavour to resolve it within 5 business days. Providing a clear description of the issue, relevant transaction IDs, dates, and screenshots where available will assist in a faster resolution.

Escalation: Where a dispute cannot be resolved informally through the support team within 10 business days of first contact, the player may request that the matter be escalated to a senior compliance officer. The escalation request must be submitted in writing to [email protected] with the subject line "Formal Dispute Escalation".

Game Result Disputes: All game results on the ongbd platform are determined by certified third-party RNG systems or live dealer outcomes produced by licensed studios. ongbd's records of game outcomes, bet placements, and transaction logs constitute the authoritative record in any dispute regarding the outcome of a specific game round or bet. In the event of a discrepancy between what is displayed on a player's device and what is recorded in ongbd's servers, the server record shall prevail.

Time Limitation: Any claim or dispute must be raised within 90 days of the event giving rise to the claim. Claims submitted after this period will not be investigated and will be considered waived.

Section 12

Amendments to These Terms

ongbd reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Changes may be made for a variety of reasons including — but not limited to — regulatory developments, changes to payment processing arrangements, updates to game provider relationships, enhancements to responsible gaming provisions, and general platform improvements.

Notification of Changes: Where a change to these Terms & Conditions is material — meaning it substantively alters the rights or obligations of players — ongbd will notify registered players through one or more of the following channels: an in-platform notification displayed upon next login, an email to the registered account email address, or a prominent notice on the ongbd homepage. Non-material corrections such as typographical fixes, clarifications of existing intent, or structural reformatting may be made without formal notification.

Effective Date: Amendments take effect from the date stated in the updated version of the Terms & Conditions, which will be published at ongbd.com/terms-conditions. The "Last Updated" date at the top of this page will reflect the most recent revision date.

Continued Use as Acceptance: Your continued use of the ongbd platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the revised terms, you must stop using the platform and close your account before the effective date of the changes.

Version History: Prior versions of these Terms & Conditions are archived internally and are available upon written request to [email protected]. Requests for prior versions must specify the approximate date range of the version required and will be fulfilled within 10 business days.