Play Smart, Play Safe at ongbd
ongbd is committed to providing a safe, fair, and responsible gambling environment for all players across Bangladesh. Our responsible gaming tools, 18+ policy, and support resources are designed to keep your experience enjoyable and in control — always.
ongbd enforces a strict minimum age of 18 years for all players. Age is verified through our KYC process before any withdrawal is processed. Accounts confirmed to belong to minors are closed immediately.
Players who feel gambling is no longer fun can activate a voluntary self-exclusion period of 30 days, 90 days, 180 days, or a permanent ban. During exclusion, your account is locked and all marketing is suspended.
Set daily, weekly, or monthly deposit limits on your ongbd account to keep your spending within a budget you are comfortable with. Limit reductions take effect immediately; increases require a 7-day cooling-off period.
Enable session time alerts to receive on-screen reminders of how long you have been playing. You can set reminders at 30-minute, 60-minute, or 90-minute intervals to maintain awareness of your play time.
ongbd's reality check tool displays your net gambling activity — total wagered, total won, and net profit or loss — at intervals you configure. This transparency helps you make informed decisions about your session.
ongbd's support team is available around the clock, every day of the year including Eid, Pohela Boishakh, and Victory Day. If gambling is becoming a problem, reach out immediately — our team will guide you to the right tools.
Our Approach
Our Commitment to Responsible Gaming
ongbd is one of Bangladesh's most trusted online casino and sports betting platforms, and that trust is built on a foundation of player safety and responsible conduct. We believe that gambling should be an enjoyable leisure activity — not a source of financial stress, anxiety, or harm. Our responsible gaming programme is not a legal checkbox; it is a genuine operational commitment that shapes how we design our platform, how we train our support team, and how we interact with every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
The core of our commitment is simple: gambling must remain in your control at all times. ongbd provides a suite of practical tools — deposit limits, session timers, reality checks, cool-off periods, and self-exclusion — that put control directly in your hands. We do not make these tools difficult to find. They are accessible from your account dashboard at any time, with no waiting period for protective measures and no judgment attached to using them.
We also recognise that problem gambling does not always announce itself clearly. Players sometimes drift from recreational betting into harmful patterns gradually, without realising it is happening. That is why ongbd actively monitors account activity for indicators of distress — such as unusually rapid increases in bet sizes, frequent deposit reversals, or extended overnight sessions — and may proactively reach out to players who display these patterns, or apply protective measures where necessary.
The ongbd Safe Play Pledge
- We will never encourage players to chase losses or increase stakes beyond their means.
- We will process self-exclusion and limit requests without delay or obstruction.
- We will never send marketing to players who have self-excluded or requested no-contact status.
- We will train our support team to recognise and respond empathetically to signs of problem gambling.
- We will enforce our 18+ age policy rigorously and refuse service to any confirmed minor.
- We will keep our responsible gaming tools free, accessible, and effective for every registered player.
If you are gambling with money earmarked for rent, food, or family necessities, please use our deposit limit or self-exclusion tools immediately, or contact our support team at [email protected].
Age Policy
18+ Age Restriction
ongbd operates an absolute minimum age policy: no person under the age of 18 may register an account, make a deposit, place a bet, or access any gambling feature on the platform. This policy applies without exception to all players accessing ongbd from Bangladesh or any other location.
At the point of registration, all players are required to confirm that they are 18 years of age or older. This confirmation is a binding declaration. Any player who provides false information about their age in order to access the platform is in breach of ongbd's Terms & Conditions and may have their account closed and any funds held pending investigation.
Before processing a player's first withdrawal request, ongbd conducts a formal Know Your Customer (KYC) verification. This process requires submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — that clearly confirms the player's date of birth. Accounts where the player is confirmed to be under 18 will be closed immediately and the matter treated as a serious compliance violation.
We strongly recommend that parents and guardians in Bangladesh use parental control software to restrict access to online gambling platforms on shared or family devices. Tools such as Net Nanny, Qustodio, and built-in parental controls on Android and iOS devices can be configured to block access to gambling websites by category. ongbd is registered in standard parental control gambling category databases to facilitate this blocking.
No exceptions. No bypasses.
Take a Break
Self-Exclusion
Self-exclusion is one of the most important responsible gaming tools available on ongbd. If you feel that your gambling is getting out of hand, or if you simply want to take a break from the platform, self-exclusion allows you to block access to your account for a defined period — or permanently. This tool is available to all registered players at any time, completely free of charge, and is processed without delay or negotiation.
| Exclusion Period | Account Access | Marketing Communications | Reactivation |
|---|---|---|---|
| 30 Days | Fully locked — login disabled | Suspended for the full period | Available after 30 days on written request |
| 90 Days | Fully locked — login disabled | Suspended for the full period | Available after 90 days on written request |
| 180 Days | Fully locked — login disabled | Suspended for the full period | Available after 180 days on written request |
| Permanent | Permanently locked — account closed | Permanently removed from all lists | Not available — permanent exclusion is irreversible |
How to activate self-exclusion: Log in to your ongbd account and navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion period and confirm your choice. Alternatively, send an email to [email protected] with the subject line "Self-Exclusion Request", stating your account username and the exclusion period you want. Your request will be processed within one hour of receipt, 24 hours a day, 7 days a week.
Financial Controls
Deposit & Betting Limits
Setting financial limits is one of the most effective ways to keep your gambling within a budget you are comfortable with. ongbd allows players to configure several types of financial controls directly from their account dashboard. These limits apply across all deposit methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
Cap the maximum amount you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6). Once reached, deposits are blocked until the following day.
Set a total deposit cap across any rolling 7-day period. This is ideal for players who want to budget on a weekly basis aligned with their income cycle.
Apply a monthly deposit ceiling to keep your total gambling spend within a defined monthly budget. Resets at the start of each calendar month.
In addition to deposit limits, you can set a cap on the total amount wagered per session, day, or week — independently of how much you have deposited.
| Limit Type | Minimum Setting | Reduction Takes Effect | Increase Takes Effect |
|---|---|---|---|
| Daily Deposit Limit | ৳500 per day | Immediately | After 7-day cooling-off period |
| Weekly Deposit Limit | ৳1,000 per week | Immediately | After 7-day cooling-off period |
| Monthly Deposit Limit | ৳2,000 per month | Immediately | After 7-day cooling-off period |
| Wagering Limit | ৳200 per session | Immediately | After 7-day cooling-off period |
Take Control
Time-Out Features
ongbd's time-out feature is a lighter-touch alternative to self-exclusion, designed for players who want a short break from the platform without committing to a formal exclusion period. A time-out suspends your account for a defined short period, after which access is automatically restored — unlike permanent self-exclusion, which requires a written request to reactivate.
Short Time-Out (24 Hours – 7 Days)
Take a brief pause from ongbd without closing your account. During a short time-out, you cannot log in, deposit, or place bets. Your account data and balance are preserved. When the period ends, access is restored automatically.
Set via Account Settings → Responsible Gaming → Time-OutExtended Time-Out (1 – 6 Weeks)
For a longer break that does not require formal self-exclusion, set an extended time-out of 1, 2, 4, or 6 weeks. During this period all marketing is also paused. After expiry, a confirmation step is required before access is restored.
Set via Account Settings → Responsible Gaming → Time-OutSession Time Reminder
Receive an on-screen notification after a pre-set interval (30, 60, or 90 minutes) reminding you how long you have been playing in the current session. The reminder shows your net gambling activity for the session to date.
Configure via Account Settings → Responsible Gaming → Session RemindersReality Check Overlay
Enable the reality check overlay to view a clear summary of your total deposits, total withdrawals, and net position at intervals you set. This helps you stay grounded and make clear-headed decisions about continuing your session.
Configure via Account Settings → Responsible Gaming → Reality CheckKnow the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Many players experiencing difficulties do not recognise the warning signs early enough to take protective action. The following behaviours may indicate that gambling is becoming harmful. If you recognise any of these patterns in yourself, please use ongbd's responsible gaming tools or contact our support team without delay.
Full Toolkit
Responsible Gaming Tools Overview
All of the following tools are available to every registered ongbd player at no cost. They can be accessed from the Responsible Gaming section of your account dashboard after logging in. Protective measures such as limit reductions and self-exclusion take effect immediately upon confirmation — there is no waiting period for tools that reduce access or spending.
| Tool | Purpose | Takes Effect | How to Access |
|---|---|---|---|
| Daily Deposit Limit | Caps total deposits per calendar day (BST) | Immediately (reductions) | Account Settings → Responsible Gaming |
| Weekly Deposit Limit | Caps total deposits per rolling 7-day window | Immediately (reductions) | Account Settings → Responsible Gaming |
| Monthly Deposit Limit | Caps total deposits per calendar month | Immediately (reductions) | Account Settings → Responsible Gaming |
| Wagering Limit | Caps total bets placed per session, day, or week | Immediately (reductions) | Account Settings → Responsible Gaming |
| Session Time Reminder | On-screen alert at 30, 60, or 90-minute intervals | Next session start | Account Settings → Responsible Gaming |
| Reality Check Overlay | Displays net gambling activity at set intervals | Next session start | Account Settings → Responsible Gaming |
| Short Time-Out (1–7 days) | Temporarily suspends account access | Immediately | Account Settings → Responsible Gaming |
| Extended Time-Out (1–6 weeks) | Longer temporary suspension with marketing pause | Immediately | Account Settings → Responsible Gaming |
| Self-Exclusion (30/90/180 days) | Locks account for defined period, suspends marketing | Immediately | Account Settings → Responsible Gaming or email support |
| Permanent Self-Exclusion | Permanently closes account — irreversible | Immediately | Email [email protected] — subject: "Self-Exclusion Request" |
We Are Here For You
Support & Help Resources
If you are concerned about your own gambling — or the gambling behaviour of someone close to you — the following resources are available. ongbd's own support team is available 24 hours a day, 7 days a week. In addition, we encourage players experiencing serious gambling-related difficulties to seek independent professional support from qualified organisations.
You do not need to be in crisis to reach out. Our support team is trained to discuss responsible gaming options sensitively and without judgment. Whether you want to set limits, take a break, or simply talk through your concerns, we are here to help — any time of day, including during Eid, Pohela Boishakh, and all Bangladeshi national holidays.
ongbd Support Email
Contact ongbd's responsible gaming team by email at any time. Quote "Responsible Gaming" in your subject line for priority routing.
Live Chat Support
Access ongbd's 24/7 live chat from any page on the platform after logging in. Select "Responsible Gaming" from the support topic menu for a dedicated agent.
National Mental Health Helpline
Bangladesh's Kaan Pete Roi helpline offers free, confidential emotional support to individuals experiencing stress, anxiety, or compulsive behaviour issues.
Gamblers Anonymous
Gamblers Anonymous runs international peer support groups for individuals affected by compulsive gambling. Fellowship meetings and online resources are available to Bangladeshi residents.
Enjoy ongbd Responsibly
Set your limits, use our tools, and keep the game fun. When you are ready to play, explore our full range of casino games and sports betting markets — all designed for responsible, adult entertainment.